At InstantPrint Solutions, customer satisfaction is our top priority. We are committed to providing high-quality custom prints that meet your expectations. However, due to the personalized nature of our products, returns and refunds are handled under specific conditions outlined below.

✅ Eligibility for Returns or Reprints

We accept returns or offer reprints in the following cases:

• The item received is damaged, defective, or printed with errors caused by us (e.g., wrong design, wrong size, or incorrect specifications).

• The product differs significantly from what was ordered or displayed in the proof approved by the customer.

• The item was lost during delivery and confirmed undelivered by the courier service.

❌ Non-Returnable Items

Because our products are custom-made, we do not accept returns or refunds for:

• Mistakes in the uploaded design or content approved by the customer.

• Slight color variations due to screen-to-print differences.

• Customer’s change of mind after order confirmation.

• Orders delayed due to force majeure or late approvals.

📦 How to Request a Return or Reprint

If you believe your order qualifies for a return or reprint:

1. Contact us within 3 days of receiving your order.

2. Send an email to info@instantprint.com.ng or WhatsApp us at 08106499199 with:

   • Order number

   • Clear photos of the product and issue

   • A brief explanation of the problem

We will review your complaint and respond within 24–48 hours with a resolution.

🔁 Reprint or Refund Process

• If your claim is approved, we will offer either:

  • A free reprint of the affected item(s)

  • A full or partial refund, depending on the severity of the issue

Refunds (if applicable) will be issued to your original payment method within 5–7 business days.

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Note: By placing an order with InstantPrint Solutions, you agree to the terms outlined in this Return Policy.